Privacy Policy

The controller responsible for your personal data is:

Air Cargo Consultants B.V.
Contour Avenue 51, 2133 LD Hoofddorp, The Netherlands
Chamber of Commerce (KvK): 65012917
VAT: NL855945813B01
Email: info@aircargoconsultants.nl
Phone: +31 20 896 5600

If you have any questions about this policy or how we handle your data, please contact us using the details above.

We collect and process the following categories of personal data:

Data you provide directly. When you request a quote, send us a message or otherwise contact us, we collect your name, company name, email address and phone number, and the details you share about your enquiry, such as the route, the cargo, the service you are interested in and the content of your message. When you subscribe to our newsletter, we collect your email address.

Data collected automatically. When you visit our website, we and our website provider automatically collect certain technical information, such as your IP address, browser type and version, device information, the pages you view, and the date and time of your visit. This is collected through cookies and similar technologies (see Section 6).

Business contact and transaction data. If you become a client or supplier, we process the information necessary to provide our services, such as contact details of relevant personnel, shipment details, and correspondence.

Job applications. When you apply for a position or send an open application, we collect your name, email address and phone number, your CV, the role you are interested in and anything you choose to tell us about yourself.

We do not intentionally collect special categories of personal data (such as health or biometric data) through this website.

We process personal data only where we have a lawful basis under Article 6 GDPR:

1. 1To respond to your enquiries and provide information you request — based on our legitimate interest in responding to prospective and existing clients, or on taking steps at your request prior to entering into a contract.
2. 2To provide our services (cargo brokerage, charters, livestock transport, warehousing and related logistics) — based on the performance of a contract with you or your organisation.
3. 3To operate, maintain and improve our website and ensure its security — based on our legitimate interest in running a safe and effective website.
4. 4To send business communications where relevant — based on your consent or our legitimate interest, and always with the ability to opt out.
5. 5To comply with legal obligations, including tax, accounting, customs and transport-related record-keeping — based on our legal obligations.
6. 6To assess job applications and contact you about suitable roles — based on taking steps at your request before a possible employment contract, and on your consent where we keep your CV for future vacancies.

We do not sell your personal data. We may share it with:

1. 1Service providers and processors who help us operate our business and website, including our website platform provider (Wix), IT and hosting providers, and email providers. These parties act on our instructions under data-processing agreements.
2. 2Carriers, airlines, agents and logistics partners where sharing is necessary to arrange and perform the services you have requested.
3. 3Consistent with our role as a neutral broker, we share only the information required to deliver the service.
4. 4Authorities and third parties where required by law, regulation, legal process, or to protect our rights, property or safety.

Where personal data is transferred to a country outside the European Economic Area (EEA) — for example because a service provider or logistics partner is located abroad — we ensure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses or an adequacy decision, so that your data continues to receive an adequate level of protection.

Our website uses cookies and similar technologies to function correctly, to remember your preferences, to keep the site secure, and to understand how visitors use the site. Some cookies are strictly necessary for the website to work; others are used for analytics and performance and are only placed with your consent.

Our website is built on the Wix platform, which sets certain functional and analytics cookies. You can manage or withdraw your cookie consent at any time through the cookie settings on our website, and you can control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy any legal, accounting, tax or reporting requirements. Enquiry and correspondence data is generally kept for as long as needed to handle your request and for a reasonable period afterwards; contractual and transactional records are kept for the periods required by Dutch law. CVs and application details are kept for up to one year after your application, so we can contact you about future vacancies, unless you ask us to delete them sooner. When data is no longer needed, we securely delete or anonymise it.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration, including access controls, secure hosting and encryption in transit where appropriate. No method of transmission over the internet is completely secure, but we work to protect your data and to address any incidents in accordance with our legal obligations.

Under the GDPR you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data (“right to be forgotten”) in certain circumstances.
• Restrict or object to our processing in certain circumstances.
• Data portability — receive your data in a structured, commonly used format.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at info@aircargoconsultants.nl. We will respond within the timeframes required by law. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl) if you believe your data has been handled unlawfully.

Our website and services are directed at businesses and are not intended for children. We do not knowingly collect personal data from children under 16.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top indicates when it was last revised. We encourage you to review this page periodically.

For any questions or requests regarding this Privacy Policy or your personal data:

Air Cargo Consultants B.V.
Contour Avenue 51, 2133 LD Hoofddorp, The Netherlands
Chamber of Commerce (KvK): 65012917
VAT: NL855945813B01
Email: info@aircargoconsultants.nl
Phone: +31 20 896 5600